Tag Archive: PassLeader 600-455 Dumps

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NEW QUESTION 90
Which two features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose two.)

A.    agent to agent transfer
B.    Cisco Extension Mobility for agents
C.    call queuing
D.    CTI data on Cisco Agent Desktop screen pop

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QUESTION 55
In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)

A.    administration server
B.    real-time data server
C.    analytical server
D.    recording server
E.    static server
F.    performance server

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QUESTION 49
In a Cisco Finesse 10.0(x) deployment, which option is needed from the primary and secondary servers for certificate authority to generate a root, intermediate, and application certificate for Cisco Finesse?

A.    fully qualified domain name of the servers
B.    physical MAC address of the NIC card from the Cisco Finesse servers
C.    Certificate Signing Request
D.    IP address of server
E.    system ID of the server

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QUESTION 43
When you deploy Cisco Unified CCE on Cisco UCS C-Series Servers, which statement about the connectivity of the upstream switches is true?

A.    You can connect the Cisco UCS C-Series Servers to stacked Layer 2 switches (having multiple Layer 2 switches for HA but in a stackable configuration).
B.    You can connect to two or more Layer 2 upstream switches.
C.    You can connect to only one Layer 2 upstream switch per Cisco UCS C-Series Server.
D.    Cisco UCS C-Series Server does not support Layer 2 upstream switches.

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QUESTION 37
Which option describes the impact of co-loading the Cisco Unified Outbound SIP Dialer on the same servers as the agent peripheral gateway in the Cisco Unified Contact Center Enterprise?

A.    Cisco Unified Outbound Dialer does not reduce agent capacity on the peripheral gateway server.
B.    Cisco Unified Outbound Dialer reduces agent capacity by a factor of four–each outbound port is equivalent to four agents on the peripheral gateway.
C.    Cisco Unified Outbound Dialer reduces agent capacity by a factor of 1.33–each outbound port is equivalent to 1.33 agents on the peripheral gateway.
D.    Cisco Unified Outbound Dialer reduces agent capacity by a factor of 15–each outbound port is equivalent to 15 agents on the peripheral gateway.

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QUESTION 31
In Cisco Unified Contact Center Enterprise Outbound option with SIP Dialer, which two campaign modes require a dialer port to place a call? (Choose two.)

A.    Direct Preview dialing mode
B.    Progressive dialing mode
C.    Predictive dialing mode
D.    Transfer to IVR dialing mode
E.    Courtesy Callback Dialing mode

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QUESTION 25
Which Cisco Unified Customer Voice Portal Call Studio scripts are allowed to be modified for the Courtesy Callback feature?

A.    BillingQueue, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait
B.    Billing, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait
C.    BillingQueue, Callback Engine, CallbackEntry, CallbackBilling, CallbackWait
D.    BillingQueue, CallbackEntry, CallbackWait
E.    BillingQueue, Callback Engine, CallbackEntry
F.    Billing, CallbackEntry, CallbackWait

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QUESTION 19
Which three statements about Courtesy Callback are true? (Choose three.)

A.    Courtesy Callback reduces the time callers have to wait in a queue.
B.    Courtesy Callback enables Cisco Unified Communication Manager to offer callers (who meet your criteria) the option to receive a courtesy callback by the system instead of waiting in the queue.
C.    The caller who has been queued by Cisco Unified Communication Manager can hang up and subsequently be called back when an agent is close to becoming available (preemptive callback).
D.    Courtesy Callback does not change the time a customer must wait to be connected to an agent.
E.    If the caller decides to be called back by the system, they leave their name and the time they want to be callback.
F.    You can schedule a callback for a specific time.
G.    Courtesy Callback is supported only with Cisco Voice Gateway.
H.    Courtesy Callback is not allowed with Agent Request API.