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QUESTION 55
In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)
A. administration server
B. real-time data server
C. analytical server
D. recording server
E. static server
F. performance server
Answer: AB
QUESTION 56
Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
A. basic call control (answer, hold, retrieve, end, and make call)
B. advanced call control (consultation, transfer after consult, conference after consult)
C. agent historical reports
D. ready and login reason codes
E. phonebooks and workflows
F. desktop for third-party ACD
Answer: ABE
QUESTION 57
The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.)
A. SIP call control messages
B. routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)
C. service control
D. device and call monitoring
E. subscription control
F. device and call control
Answer: BDF
QUESTION 58
Which three components are required in a Cisco Unified CVP VXML “standalone” server deployment model? (Choose three.)
A. Cisco Unified CVP Call Studio
B. Cisco Unified CVP VXML Server
C. Cisco Unified CVP reporting server
D. load balancer
E. ingress voice gateway
F. egress voice gateway
G. VRU peripheral gateway
Answer: ABE
QUESTION 59
Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?
A. configuration requests
B. skill group data
C. routing and DMP control traffic
D. Real-Time Monitoring
Answer: C
QUESTION 60
Which four functional limitations are Whisper Announcements subject to? (Choose four.)
A. Announcements do not play for outbound calls made by an agent.
B. For a Whisper Announcement to work with agent-to-agent calls, use the SendToVRU or TranslationRouteToVRU node after you send the call to the agent.
C. Announcements do not play when the router selects the agent through a label node.
D. CVP Transfers do not support Whisper Announcements.
E. Whisper Announcements do not support Silent Monitoring.
F. Only one announcement can play for each call.
G. While an announcement plays, you cannot put the call on hold, transfer, or conference; release the call; or request supervisor assistance.
H. Whisper Announcements are not supported in a Mobile Agent deployment.
Answer: ACFG
New 600-455 exam questions from PassLeader 600-455 dumps! Welcome to download the newest PassLeader 600-455 VCE and PDF dumps: https://www.passleader.com/600-455.html (80 Q&As –> 103 Q&As)
P.S. Free 600-455 dumps are available on Google Drive shared by PassLeader: https://drive.google.com/open?id=0B-ob6L_QjGLpS0Y1Um5uMTU3UDQ
