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QUESTION 25
Which Cisco Unified Customer Voice Portal Call Studio scripts are allowed to be modified for the Courtesy Callback feature?
A. BillingQueue, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait
B. Billing, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait
C. BillingQueue, Callback Engine, CallbackEntry, CallbackBilling, CallbackWait
D. BillingQueue, CallbackEntry, CallbackWait
E. BillingQueue, Callback Engine, CallbackEntry
F. Billing, CallbackEntry, CallbackWait
Answer: D
QUESTION 26
Which statement about using agent targeting rules in Cisco Unified Contact Center Enterprise is true?
A. Agent device targets must be created for each phone that is used by an agent.
B. Agent labels must be created for each routing client that can route calls to an agent.
C. Agent extensions can be defined as a range, without having to build each device target.
D. Agent targeting rules are not allowed with translation routes.
Answer: C
QUESTION 27
Refer to the exhibit. Which includes three inbound call flows with their respective average handle times. The deployment includes Cisco Unified Contact Center Enterprise, Cisco Unified Customer Voice Portal, Cisco Unified Communication Manager, and Cisco Unified Border Element. The customer needs to record all agent conversations with callers. What is the minimum average handle time needed to determine how many recording ports are required?
A. 290.0 seconds
B. 259.5 seconds
C. 146.9 seconds
D. 117.5 seconds
Answer: C
QUESTION 28
Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)
A. agents
B. IVR ports
C. PSTN gateway trunks
D. reporting ports
Answer: BC
QUESTION 29
Which two options are the maximum number of concurrent reports supported with the Packaged CCE Data Server Release 10.5? (Choose two.)
A. 100 concurrent Real-time reports
B. 400 concurrent Real-time reports
C. 800 concurrent Real-time reports
D. 50 concurrent Historical reports
E. 100 concurrent Historical reports
F. 200 concurrent Historical reports
Answer: BF
QUESTION 30
Cisco Unified Contact Center Enterprise uses Cisco Unified Customer Voice Portal in comprehensive mode. The customer estimates the peak inbound traffic to be 20 CPS, and that they have 10% transfer calls and 10% Courtesy Callback. They need to deploy SIP proxy. How many minimum SIP invites should be used to size the SIP proxy?
A. 24 invites/sec
B. 88 invites/sec
C. 96 invites/sec
D. 22 invites/sec
Answer: B
New 600-455 exam questions from PassLeader 600-455 dumps! Welcome to download the newest PassLeader 600-455 VCE and PDF dumps: https://www.passleader.com/600-455.html (80 Q&As –> 103 Q&As)
P.S. Free 600-455 dumps are available on Google Drive shared by PassLeader: https://drive.google.com/open?id=0B-ob6L_QjGLpS0Y1Um5uMTU3UDQ
