600-460 Exam Dumps

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NEW QUESTION 81
When configuring the Cisco CVP Courtesy Callback feature in the ingress and VXML gateway, which configuration is needed to ensure that SIP is set up to forwards SIP INFO messaging?

A.    signaling forward unconditional
B.    signaling forward conditional
C.    signaling forward conditional sip info
D.    signaling forward unconditional sip info
E.    signaling sip forward unconditional

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QUESTION 46
Which two things can cause the “Send to VRU” to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)

A.    No network VRU is configured for the routing client.
B.    VRU PIM just got out of service.
C.    Incorrect media file name.
D.    Send to originator is not enabled.
E.    Primary VRU peripheral gateway is out of service.

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QUESTION 41
Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?

A.    dbagent
B.    opcs
C.    ccagent
D.    mds

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QUESTION 36
In a Cisco Unified Contact Center Enterprise deployment, callers report intermittent voice-quality issues. What might cause this problem?

A.    The Cisco voice gateways have too few trunks to accept the inbound calls.
B.    The Cisco Finesse is locking up because of a virus.
C.    The system has too few DSP transcoding resources to support all the calls across the WAN.
D.    Cisco Unified Communications Manager has too few conference bridge resources.
E.    A different voice codec is used by the caller and the agent.

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QUESTION 31
Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the CTI Jgw1 log file. Which option describes the likely cause of this error?

A.    MAC address of the phone not associated with PG user.
B.    PG user does not have “Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group” role.
C.    Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
D.    Phone Join Across Lines feature is enabled.
E.    Phone IPv6 feature is enabled.

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QUESTION 26
The current operating status for multiple devices is displayed in the Cisco Unified Customer Voice Portal OAMP Control Center tab within the Operations Console web page. Which three devices show an operating status? (Choose three.)

A.    Cisco Unified Communications Manager
B.    Cisco Unified CVP reporting server
C.    SIP proxy server
D.    Cisco Unified CVP call server
E.    Cisco Unified Contact Center Enterprise server
F.    VXML gateway
G.    Cisco Unified CVP VXML server

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QUESTION 21
Which option lists what the Security Wizard configures with Cisco Unified Contact Center Enterprise?

A.    Windows Firewall, network isolation, and SQL hardening
B.    Windows Firewall, IPsec configuration, and gateway security
C.    network isolation, IPsec configuration, and Windows configuration
D.    VPN configuration, IPsec configuration, and NAT configuration

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QUESTION 16
Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

A.    Test your scripts to ensure that all routing logic is correct.
B.    Configure default labels for each dialed number using the Configuration Manager.
C.    Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.
D.    In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.
E.    Configure default labels for each skill group using the Configuration Manager.
F.    In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.