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QUESTION 41
Which two resources can be used to determine the characteristics of a customer’s persona?
A. Industry peers
B. Social media
C. Past employers
D. Human resources
E. Annual reports
Answer: BE
Explanation:
You can construct personas from publicly available information such as LinkedIn, annual reports, and social media. Additional marketing material may also be available from which you can derive information about personas.
QUESTION 42
Which two characteristics of customer relationship management are true? (Choose two.)
A. increasing customer spend on technology hardware and software
B. introducing technology solutions to the customer
C. building and maintaining rapport with relevant individuals
D. moving the customer toward positive decisions about investments and initiatives
E. enticing customer with deep discounts and promotions
Answer: CD
Explanation:
Customer relationship management is about:
1. Building and maintaining rapport with relevant individuals
2. Moving the customer towards positive decisions about investments and initiatives
3. Establishing and managing long-term relationships with relevant individuals
QUESTION 43
Within the Cisco business architecture which three factors are considered by organizations when they execute on strategy?
A. Environment, execution, resources.
B. Execution, strategy, vision.
C. Execution, timeframe, outcome.
D. Environment, resources, timeframe.
E. Environment, timeframe, vision.
QUESTION 44
Which two standards are examples of an architectural framework? (Choose two.)
A. ITIL
B. TOGAF
C. ISO 9001
D. Zachman
E. ISO2701
Answer: BD
QUESTION 45
Which two options comprise information you need to achieve a successful outcome-based sales? (Choose two.)
A. How stakeholders receive information and what information they want to receive.
B. What information is communicated to stakeholders in a timely fashion.
C. The stakeholder influencers, decision makers, and participating individuals throughout the process.
D. The degree of affinity stakeholders have related to risk.
Answer: AC
New 810-440 exam questions from PassLeader 810-440 dumps! Welcome to download the newest PassLeader 810-440 VCE and PDF dumps: https://www.passleader.com/810-440.html (70 Q&As –> 256 Q&As)
P.S. Free 810-440 dumps are available on Google Drive shared by PassLeader: https://drive.google.com/open?id=1hEgLo2DGDeEhkWra4jvjR1W-fyLzGpzn