Tag Archive: 820-424 Exam Dumps Collection

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QUESTION 91
Which tool or document can help you identify areas of gaps in knowledge about your customer’s overall strategy and operating model?

A.    Business Model Canvas
B.    An account coverage plan for your team’s territory
C.    A win/loss review from a proposal delivered to the customer 12 months ago
D.    Customer’s communications plan for the rollout of a new application

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QUESTION 81
Who are recommended as good sources to provide requirements in a customer engagement?

A.    Individuals who have purchased services from the customer
B.    Subject experts from the company’s strategy organization
C.    Consultants who did projects for the customer organization 3 years ago
D.    3rd party staffing specialists / recruiters hired by the customer to fill positions during a busy work season

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QUESTION 71
Which three options are business benefits that may be realized from the implementation of business outcomes focused technology intervention? (Choose three.)

A.    Reduced time to market for new products
B.    Reduced number of servers required in the data
C.    Reduced technology management overhead
D.    Improved customer relationships
E.    Improved communications between departments
F.    An increase in the proportion of services delivered in the cloud

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QUESTION 61
Which two options should be included within the Introduction section of a business case? (Choose two.)

A.    Finance Options
B.    Background
C.    Purpose of Case
D.    Stakeholder List

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QUESTION 51
Which option describes Step 2 of Cisco’s outcome-based sales approach?

A.    Get a lead, find a customer who may be interested
B.    Assemble your sales team and determine your objectives
C.    Gather what you know about the customer
D.    Meet with your customer to uncover, validate and help them prioritize their business care-abouts

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QUESTION 41
Which are two strategies for maximizing benefits realization for the customer with respect to stated outcomes? (Choose two.)

A.    ensure critical success factors and key performance indicators are validated and signed off by the customer prior to designing the solution
B.    work alongside the customer to provide a high quality user adoption plan
C.    ensure all risks are completely mitigated
D.    run multiple pilots to gain valuable user feedback

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QUESTION 31
Which three factors help with technology solution adoption? (Choose three.)

A.    Ongoing availability of and support for the previous technology
B.    Increased quality of service for customers
C.    Improved processes that generate better productivity levels
D.    Strong leadership from a senior manager with authority
E.    Education of users as to the need for change
F.    High quality end user support during the adoption phase

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QUESTION 21
Which of the following defines a critical success factor?

A.    A component of a project that is necessary to achieve project success
B.    A requirement set by technical decision makers for managing risk
C.    A financial value that must be returned by a project
D.    A measurement taken to identify project success