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[20-Aug-2018] New 500-052 Dumps with VCE and PDF from PassLeader (Update Questions)

New 500-052 exam questions from PassLeader 500-052 dumps! Welcome to download the newest PassLeader 500-052 VCE and PDF dumps: https://www.passleader.com/500-052.html (91 Q&As)

P.S. Free 500-052 dumps are available on Google Drive shared by PassLeader: https://drive.google.com/open?id=0B-ob6L_QjGLpYXZoZjV3d2JaTWs

NEW QUESTION 79
The Agent email feature is available in which Cisco Unified Contact Center Express packages?

A.    Premium and Enhanced.
B.    Premium, Enhanced, and Standard.
C.    Premium only.
D.    Premium and Standard.

Answer: C

NEW QUESTION 80
What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?

A.    75
B.    25
C.    50
D.    120

Answer: C

NEW QUESTION 81
You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine “Java out of memory” crash? (Choose three.)

A.    Collect the thread dump for Cisco Unified CCX Engine.
B.    Check to see if the customer has installed any third party applications.
C.    Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.
D.    Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool.
E.    Talk to the customer about the deployment and usage pattern.
F.    Check the Cisco Unified CCX Serviceability Control Center.

Answer: CDE

NEW QUESTION 82
What are the peripheral variables in the Set Enterprise Call Info step related to?

A.    call variables
B.    custom variables
C.    script parameters that are passed from the application configuration
D.    ECC variables

Answer: A

NEW QUESTION 83
Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?

A.    Cisco Unified Communications Manager server
B.    DNS server
C.    NTP server
D.    SMTP server

Answer: D

NEW QUESTION 84
You are designing a Cisco Unified Contact Center Express system with these four requirements:
– 250 configured agents
– a maximum of 150 agents that are logged in at any time
– 30 agents that are able to make outbound calls
– 20 agents that are able to answer emails
How many premium seats should you purchase?

A.    150
B.    200
C.    180
D.    250

Answer: A

NEW QUESTION 85
What is the maximum number of contacts that Cisco Finesse supports in a phone book?

A.    2000
B.    1500
C.    500
D.    300

Answer: B

NEW QUESTION 86
An organization wants to collect an account number from a customer via IVR prompting. Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record. Which product provides these capabilities at the lowest cost?

A.    Cisco Unified IP IVR
B.    Cisco Unified CCX Standard
C.    Cisco Unified CCX Enterprise
D.    Cisco Unified CCX Premium
E.    Cisco Unified CCX Enhanced

Answer: E

NEW QUESTION 87
Which statement is true about the ability to look up customers in Cisco Context Service?

A.    Exactly one customer object is returned, based on the search parameters that are provided.
B.    If more than one customer object is found, a failure is returned, based on the search parameters that are provided.
C.    An array of customer objects is returned, based on the search parameters that are provided.
D.    Cisco Context Service does not provide the ability to look up customers.

Answer: C

NEW QUESTION 88
Which information is readable to Cisco Collaboration Software in the cloud?

A.    PII.
B.    Plain text name value pair.
C.    PII and plain text name value pair.
D.    No information is readable to Cisco collaboration Software.

Answer: D

NEW QUESTION 89
Which statement is true about Cisco Context Service?

A.    A POD can map to multiple fieldsets.
B.    A POD can map to a fieldset.
C.    The runtime connector is responsible for account and password management.
D.    Every customer is mapped to a maximum of one POD.

Answer: B

NEW QUESTION 90
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New 500-052 exam questions from PassLeader 500-052 dumps! Welcome to download the newest PassLeader 500-052 VCE and PDF dumps: https://www.passleader.com/500-052.html (91 Q&As)

P.S. Free 500-052 dumps are available on Google Drive shared by PassLeader: https://drive.google.com/open?id=0B-ob6L_QjGLpYXZoZjV3d2JaTWs